Senior Field Service Engineer

Reports To: Lead FSE

Location: Eastern Canada (preferably near Toronto or Montreal), within 60km of an airport 

Responsibilities  

• On-site installation, validation, repair & maintenance of Elementar products including Isotope Ratio Mass Spectrometers (IRMS), elemental analyzers and peripherals
• Providing technical training to customers, technical support personnel & service engineers
• Accurate documentation & reporting of all repairs & product failures &, when applicable, providing design change & improvement recommendations
• Maintenance & control of own spare part inventory in accordance with administrative policies
• Providing customers & other personnel support & documentation required to effect instrument repairs, maintenance & installations
• Timely submission of all reports & other required paperwork
• Promote sales of Service Contracts & Warranty Extensions
• Act as SME for junior FSEs 

Experience

• Bachelor's degree in Engineering, Chemistry, Biology, Geology or similar scientific field required, grad degree preferred
• MS and/or PhD in any physical science a plus
• Min 8 years of experience with analytical instrumentation, with an applied knowledge of Isotope Ratio Mass Spectrometers (IRMS) & elemental analyzers
• Experience working as a resource for junior employees & sales colleagues
• Ability to produce clear & concise maintenance documentation
• Travel required - valid driver’s license and passport
• Experienced working with a CRM system & MS Office
• Ability to work from home
• Ability to lift up to 60 lbs